When you're searching for a reliable moving company, trust is everything. You're not just moving items; you're moving your life, and you need a partner you can count on.
We are excited to share that Lugg is now accredited by the Better Business Bureau (BBB). Better yet, we have earned an A–rating.
This isn’t just a badge for our website. Our rating is a signal of our commitment to trust, transparency, and top-tier customer service.
You can count on us for a full apartment move, furniture delivery, or same-day junk removal. We take care of your belongings and make moving stress free. We've always taken our service seriously, and our BBB accreditation is proof of that promise.
What is BBB Accreditation and why does it matter?
Founded in 1912, the Better Business Bureau is a nonprofit organization dedicated to advancing marketplace trust. For over a century, millions of people have used BBB.org to check business ratings, read reviews. This score is a reliable signal to verify a company's legitimacy before making a purchase.
To become accredited, a business must voluntarily meet the BBB’s eight Standards for Trust. Choosing a BBB-accredited business like Lugg means you're working with a company that is committed to:
- Building Trust: Establishing and maintaining a positive track record.
- Honest Advertising: Adhering to established standards of advertising and selling.
- Transparency: Honestly representing products and services, including clear disclosures.
- Responsiveness: Addressing all customer disputes quickly, professionally, and in good faith.
Our A- rating is a real-time signal that you’re working with a business that is accountable, ethical, and dedicated to its customers.
How the BBB Rating System works
So, is Lugg good? The BBB rating system, which ranges from A+ to F, provides an unbiased answer. This score isn't based just on Lugg reviews; it's a comprehensive evaluation of our business practices, including:
- Complaint history and our response time.
- Transparency in how we operate.
- Our commitment to resolving issues fairly.
- Over 10 years in business.
Why our A- rating makes Lugg a good, reliable mover
Lugg’s A– rating places us in the “excellent” category—an endorsement of how seriously we take your experience. With over one million successful moves, this milestone reflects the trust we’ve earned from our customers. We use the feedback we've received to continue improving our services.
With over 10 years in business, 1 million+ successful moves, and thousands of glowing Lugg reviews across BBB, Trustpilot, Google Play, and the App Store, this milestone reflects the trust we’ve earned and the feedback we’ve taken to heart.
Even the best services hit occasional bumps. But at Lugg, we treat those moments as opportunities to learn and improve. That’s what sets us apart.
Still founder-owned, always customer-focused
Lugg isn’t another faceless corporation. Founded in 2014, we’re still founder-owned and operated. This means every decision is guided by a genuine desire to make moving and delivery radically easier.
We aren’t beholden to distant shareholders. We’re a delivery and moving service focused on doing right by our customers and our Luggers. That’s what makes us a trustworthy moving company you can depend on from start to finish.
What's Included with Every Lugg:
✅ Peace of Mind: Every job is protected by our Damage Protection Guarantee. Our dedicated Claims Team is here to make things right.
✅ Live Human Support: Reach a real person anytime via chat. No bots, no endless phone trees.
✅ Transparent Pricing: No hidden fees or hourly minimums. You only pay for the time you use.
✅ Fast & Flexible Movers: Get reliable movers at your door in as little as 30 minutes.
How we handle claims and feedback
Mistakes happen. What matters is how we fix them.
Our Damage Team handles every claim with care and speed, offering clear communication and fair resolution. Every Lugg review and BBB complaint is evaluated by our internal team. Reviews are then used for training, accountability, and service upgrades.
FAQs about Lugg
Q: Is Lugg legit?
A: Yes, Lugg is 100% legit. We are a moving company founded in 2014, and operate in 500+ cities across the USA. We have a vetted network of Drivers and Helpers (aka “Luggers”), trusted by major retailers like HomeGoods, Living Spaces, Mattress Firm and thousands of customers nationwide. Our new A- rating and accreditation from the Better Business Bureau is a powerful testament to our legitimacy and reliability.
Q: What is Lugg pricing like?
A: Lugg uses a transparent pricing model with prices starting at $26. Pricing can vary on the following factors:
- Base fare: starts as low as $26
- Labor time with no hourly minimums
- Mileage fees based on driving distance (never extra charges for traffic or tolls)
- Learn more about Lugg pricing here
Q: What is the Lugg cancellation policy?
A: You can cancel any Lugg with no penalty or cancelation fee.
Q: Does Lugg provide a COI (Certificate of Insurance)?
A: Yes! If you need a Certificate of Insurance (COI) for your building, we've got you covered. Just email us at support@lugg.com with your buildings requirements.
Learn more about how to obtain a COI from Lugg here.
Q: How do Lugg reviews compare to other movers?
A: We're proud of our million+ 5-star reviews across the App Store, Google, and Trustpilot. But what truly makes us a good moving company is how we respond to all feedback. Our responsiveness and commitment to service recovery are key factors that contributed to our excellent BBB rating.
Ready to book a mover you can trust?
We are grateful to every customer and Lugger who helped us achieve this milestone. For us, this BBB accreditation isn't a finish line; it's a foundation for continuing to be the most reliable moving company you can hire.
Have questions? Need a COI? Want to share feedback or leave a review?
📩 Chat with us or visit Lugg.com to get a free estimate.
📱 Download the app to book your next move in minutes.
📝 Leave us a review on the BBB to share your experience.
